Malaysian Airlines Computer System Management

Malaysian Airlines Computer System Management Malaysian Airlines (MAS) has won many awards for its quality customer service since it began on 1937. Since then MAS has increased its fleet size by providing both cargo and passenger travel. The company had gone through the tough times (2005) and some of its best times (2008, 2009) in the last 10 years. Even though the fuel prices are increasing MAS have reduced some of the costs of maintaining the fleet to be successful in the industry. By providing some of the best services in terms of technology and maintained the quality of the applications and hardware by outsourcing these areas to some of the most well-known companies in the industry. The company is currently implementing the hub-and-spoke network which considers Kuala Lumpur as the hub in the network. The increase in Low-cost carriers (LCC) has led to MAS changing some of its strategies, and in Business Turnaround Plan (BTP) 2 it was clear that the company is targeting to become a Five Star Value Carrier (FSVC). Current Business Model and recent Strategies The main hub of MAS is in Kuala Lumpur while it has recently announced its selection of Kota Kinabalu as its eastern hub. The reason for this is that it is targeting China, Taiwan, North Asia, Indonesia and Australia markets (Karantzavelou, 2010). MAS recovered from the loss in 2005 by cancelling some of the unprofitable routes and furthermore changing its operations from point-to-point services to a hub-and-spoke service. Using hub-and-spoke model it would reduce the number of routes and some of the more complicated tasks could be carried out at the hub rather than each node. Some issues that may need to be addressed may include that delays in the hub may affect the whole network by causing delays. Figure Hub-and-spoke network as displayed in BTP2 As displayed in the diagram some of the code share and interline partners of MAS are as follows: KLM for Northern Europe Alitalia for Southern Europe Virgin Blue for Australia South African Airways for Africa China Southern Airlines for Chine MAS were making losses of more than 1 billion on 2002, where the main reason for this was the increase in the fuel prices in 2000. Even though the cargo traffic increased between 2001 and 2002 the profits were not increased due to the rise in the operational cost. Some of the challenges MAS faced includes overcapacity, intense competition with yields and profit margins eroding as well as liberalization of ASEAN skies and rising fuel costs. The company started focusing on improving the cost and productivity of the company in accordance with BTP. One of the techniques that MAS used was to introduce the performance management system in all the company offices. This improved the staff performance by providing a reward and recognition scheme with motivated the staff by rewarding them on their performance and contribution to the company. It is known that such techniques to improve the decision making skill of all the staff and keep the staff motivated since they would feel as a valuable member of the company. After achieving the profit targets by 2008, MAS introduced the BTP2 which highlighted the rise of low-cost competition, increasing fuel prices and rise in the public pressure on environmental issues. The purpose of BTP2 was to maintain the growth that MAS has been experiencing after 2003. Hence MAS decided to build an airline that would provide the best services in the industry and has decided to become a FSVC. The way MAS currently works is by providing quality services at reasonable prices which are higher compared to budget-airlines such as Air Asia. MAS have been trying to renew its fleet by ordering Airbus A330s and A380s. Furthermore for the year 2010 it was identified that the main purpose is to maintain the growth following the last three years using the BTP. With the competition from Air Asia, MAS is trying to focus on the areas that it is good at and trying to co-exist with Air Asia in the market. There were delays in the delivery of A380, so compensation for this delay was collected by MAS. There was increase in fuel cost for MAS by almost 42% between 1st Quarter 2009 and 1st Quarter 2010, and it was only possible to reduce other expenditures by only 7% (Yee, 2010). However it was possible for MAS to gain a profit after receiving the compensation for A380. The most important plans currently are the fleet renewal plans. It is understood that by renewing the fleets the maintenance cost could be reduced by disposing the older models of planes which require more maintenance due to operating for a long time. Furthermore MASKargo  has been able to support the increase in demand for cargo at the end of 2009. The online services provided by MAS have been improving with providing online booking services to many additional destinations mainly in Europe. This would enable the customers to easily book their flights and furthermore provide details on prices, dates and other necessary details online. The need for customers to go to the ticketing offices would be significantly reduced and tickets could be bought at any time. MAS currently implement a frequent flyer program which gives certain benefits to its members such as priority check-in, priority standby and extra baggage allowance. The program is called Enrich frequent flyer program which increase the miles by using MAS services or even using the services of some of the partners of MAS such as airlines, hotels and credit-card companies. By implementing such programs MAS is able to maintain its more frequent travelers by providing quality services and providing them with discounts/ benefits according to the miles that the passenger have travelled. Current IT/ IS Infrastructure To reduce cost and increase profitability MAS selected Avaya for its Contact Center Transformation Project (Swamy, 2010). The purpose of the project was to improve the customer service by using Avaya since they already have well-established platforms that provide information in real-time. Avaya already has many systems such as Call Management System and Avaya Aura Workforce Optimization which would assist MAS to improve the workforce and customer services. Avaya was selected because they are a well-known and established company in providing customer services with experience in the area and it would be more beneficial for the company to give Avaya the project rather than having the company (MAS) staff work on the project. Thus, MAS would be able to use its resources (staffs) in other areas of business. These services are supposed to be implemented in mid-April 2011. Following the BTP2, MAS selected Nortel as the company to provide the communication network. Nortel offers real time communications such as voice, video and other multimedia services with low power consumption using Nortel Ethernet Routing Switch 8600 (Nortel, 2008). This system would improve the communication with a centrally managed network to provide support for the operations/ activities of the business. Since Nortel is experienced in providing these types of system would improve the quality of the services, and MAS need not hire experienced staff to develop it and could focus on other activities. These type of communication systems would help the company to communicate within the company and with the customers. MAS have a contract with IBM for 10 years to maintain the IT infrastructure, application maintenance and development (Amonk, 2003). IBM would be providing skill transfer to the IT staffs working in MAS such that staffs working in MAS would have the relevant knowledge to maintain the servers and applications. Since IBM is one of the leading IT service provider, MAS signed the contract with IBM such that it would help the company to meet the increasing IT needs of the future. Later MAS selected Tata Consultancy Services (TCS) to maintain the data center and the maintain the IT network. According to the BTP, a key priority was to improve the Passenger Service System (PSS) such that MAS would have a quality IT system. Hence MAS selected Specialists in Air Transport Communications and IT Solutions (SITA) to improve the ticketing system (SITA, 2008). The introduction of the e-ticketing system, fuel efficiency programmers, rationalization of facilities and customer service would save lots of costs for MAS. The introduction of e-ticking and web check in systems provided customers with the convenience of getting tickets 24/7 and it improved the sales significantly. MAS currently have contracts with SITA and TSC to maintain the network of computers and Applications. It was further identified that MAS uses Symantec security products to reduce IT related risks (Symantic Corp., 2008). The risks of security increased with the development of online services and it reduces the risk of threats on its servers and applications. Another notable IT solution is the Sabre Movement Manager which was implemented by MAS in 2004 which assist the company in scheduling and monitoring of the flights and this system was later integrated with the other systems such as e-ticketing system (Business Wire, 2004). The company Sabre Airlines Solutions is one of the largest developer of this type of systems, hence this product could be considered very reliable. However, the company would need to be able to integrate this systems with other future systems that may require some of the data generated using this system. Furthermore, to make it easy for customers MAS introduced worldà ¢Ã¢â€š ¬Ã¢â€ž ¢s first iPad Kiosks and self check-in Kiosks. (slinger, 2010). Conclusion MAS have been very successful with the BTP, since the company performed better than what was forecasted in the plan. The company had improved the productivity and reduced the costs for the company. MAS have been successful in attracting businessmen who are frequent flyers with the Enrich frequent flyer program. Furthermore, MAS have implemented the IT solutions by outsourcing the work to companies which are experienced in the area. The company has been improving the IT services especially to the customer with the latest technology such as the latest kiosk and iphone augmented reality application. Hence MAS is already a well-established company with the right IT infrastructure and implementing strategies that are suitable by taking into account the external factors. word limit: 1650 words

Some Factors That Lead to Success in College

Several factors contribute to school success. A person's experience with education early in life has a great influence on school success later on. It is vital that infants and toddlers have access to quality education from day one. The socioeconomic status in which one is raised has an immense effect on school success. Wealthier children have access to greater, high-quality facilities and resources while poorer children often lack the basic necessities such as proper nutrition and quality education. It is important to note that each child also contributes their own contributions to their success in school. There are cases of people who rose out of extreme poverty to achieve great academic success. Exceptional Teachers Exceptional teachers provide students with maximum encouragement, motivation, challenges and belief in themselves. Teachers who believe their students are capable of the classwork help create a self-fulfilling prophecy. The student will begin to hold the same belief of themselves and act on it. It is therefore vital that teachers, parents and caregivers send the right message to students. Students need to know that their teachers, parents and caregivers believe in them and that they are capable of academic success. Exceptional teachers create a classroom culture of high expectations. They do not hold preconceived notions about particular students but believe that all of their students are capable of reaching academic success. Parental Involvement Parental involvement is extremely important to a students academic success. Children spend most of their time at home and the environment a student comes from determines their start of academic success. If a student's home is rich in books, that early exposure to literacy will usually mean a student starts reading early. Parents who are actively involved in their children's education ensure that their children are doing their homework. They also encourage their children to perform well in school and speak to them about the importance of receiving an education. When parents show an interest in their children's education this in turn sparks an interest in their children to learn. Self-Motivation Intrinsic motivation or self-motivation is another important element leading to school success. Self-motivation assumes that we are all born with the capability to learn and that learning can be an enjoyable process. Students who are self-motivated have disciplined themselves to concentrate on a task for the mere result of learning and mastering the needed skill. Students become self-motivated for many reasons. For some being self-motivated to achieve academic success will help them rise out of poverty, for others it will allow them to get into a specific college or receive an academic scholarship. Students who have a high self-esteem have a strong sense of self-motivation as they believe they are capable of academic success. Nutrition Students who eat breakfast regularly perform better academically than those who do not. Poor nutrition can have consequences such as cavities, obesity, weak bones and teeth, as well as delayed sexual maturity. Poor nutrition is defined as not eating the recommended daily servings of fruits, vegetables, and grains. Parents and teachers need to play close attention to the types of foods children eat as lack of vitamins can have severe consequences. Hobbies Self-esteem and social skills can be taught simply by encouraging students to take part in a hobby. By encouraging students to take part in a hobby builds competence in a certain skill. A hobby also allows students to build a sense of identity. Hobbies also keep a student from becoming bored. Hobbies also leave room for students to receive praises for their achievements. Read more: Factors That Lead to School Success | eHow. com http://www. ehow. com/about_5387053_factors-lead-school-success. html#ixzz1Uc85N1gw

Family Health Assessment Essay

The emphasis of Gordon’s functional health patterns concentrates on 11 categories which include: health perception/management, nutritional/metabolic, elimination, activity/exercise, cognitive/perceptual, sleep/rest, self perception/self concept, role/relationship, sexuality/reproductive, coping/stress tolerance, and value/beliefs (Nursing Planet, 2013). These series of questions are effective when accumulating data that can be interpreted and diagnoses can be applied for actual, as well as potential issues. Issues are identified, decisions on interventions, education, and promotion of a realistic, as well as a practical lifestyle (Edelman, Kudzma, & Mandle, 2014) can be chosen. Discussion in detail of the interview from the Gouker family assessment follows. They have six daughters. Mr. and Mrs. Gouker have been married for 40 years. Utilizing the 11 functional health patterns by Gordon, a family assessment was completed on the Gouker family. The emphasis of health perception/promotion centers on the individuals’ impression of their wellness and how they govern their health (Edelman, Kudzma, & Mandle, 2014). Due to their age, the Gouker family’s health perception presently revolves around their yearly health examinations and eating healthy. Mr. Gouker is 74 years old and Mrs. Gouker is 68. Mr. Gouker (personal communication, March 11, 2014) revealed that only after having experienced weakness did he begin having annual examinations, as he had been healthy his entire life. Mr. Gouker does not take any prescribed medications. Mrs. Gouker participates in yearly examinations and currently has blood work completed every six months due to her chronic diabetes mellitus. Mrs. Gouker (personal communication, March 11, 2014) currently takes daily medications for this condition. Since Mrs. Gouker (personal communication, March 11, 2014) shops for the family, she stated that they only consume chicken and fish, which is broiled, and scarcely eats beef or pork. She also prepares vegetables with the evening meal. Snacks consist of fresh fruits. The primary meal is dinner, which is eaten together. Mr. Gouker (personal communication, March 11, 2014) states that breakfast consists of coffee and rarely has time for lunchtime. Mrs. Gouker (personal communication, March 11, 2014) eats breakfast daily which consists of coffee and toast, whereas lunch consists of a salad. Mrs. Gouker has scheduled dentist visits every six months, whereas Mr. Gouker only schedules dental visits every year. According to Edelman, Kudzma, & Mandle (2014), elimination pivots around the expulsion of contents in the bowel and bladder, but also includes the skin. Both Mr. and Mrs. Gouker prefer to drink water and they frequently urinate. Mr. Gouker (personal communication, March 21, 2014) states, that he has multiple bowel movements daily, whereas Mrs. Gouker has daily bowel movements. Mr. and Mrs. Gouker bathe daily. As stated by Edelman, Kudzma, & Mandle (2014), activity and exercise concentrates on the patterns pertaining to activity, exercise, recreation, and leisure. Mrs. Gouker is retired and Mr. Gouker owns a business. Mrs. Gouker utilizes the treadmill for walking. Leisure and recreational activities include yearly travel, and attending professional sporting events. The main focus of cognitive and perceptions are patterns seen in regards to cognition, perception, and the senses (Edelman, Kudzma, & Mandle, 2014). Mr. Gouker has an Associate’s degree in business administration, whereas Mrs. Gouker graduated high school. When expressing his views on pain management, Mr. Gouker (personal communication, March 11, 2014) stated he rarely experiences pain, but if the situation arises he will take an Aleve. Mrs. Gouker (personal communication, March 11, 2014) expressed that she only takes Aleve for pain or discomfort. Mrs. Gouker finds satisfaction in reading and completing crossword puzzles, whereas Mr. Gouker manages the business. The main concept of sleep and rest centers on patterns which give priority to sleep, rest, and relaxation (Edelman, Kudzma, & Mandle, 2014). Mr. Gouker sleeps four to seven hours per night while Mrs. Gouker sleeps seven to eight hours per night. Both Mr. and Mrs. Gouker (personal communication, March 11, 2014) state they unwind by watching their favorite television programs or sitting in their rocking chairs on the porch. According to Edelman, Kudzma, & Mandle (2014), the focal point of self perception and self concept is on the persons’ viewpoint of themselves which correlate to their self esteem, their self worth, and body appearance. Mr. Gouker (personal communication, March 11, 2014) believes that he can accomplish anything he so chooses. He believes that whether a person is a success or failure depends upon your state of mind. Mrs. Gouker perceives herself as a kindhearted woman and views herself as a genuine individual who is helpful to those around her. With regards to body image, Mr. Gouker stands five foot nine inches tall and weighs 175 lbs and is aware that he is overweight. Mrs. Gouker is five foot four inches tall and weighs 182 pounds and perceives herself as slovenly. The focal point of the role and relationship patterns centers on the persons role in the family and the relationship they have with the other family members (Edelman, Kudzma, & Mandle, 2014). Mrs. Gouker cherishes being a mother and wife. Mr. Gouker (personal communication, March 11, 2014) states that he is blessed. He loves being a father and provider to all his children. Both Mrs. and Mrs. Gouker are content with their personal relationships with family and friends. According to Edelman, Kudzma, & Mandle (2014), the patterns of sexuality and reproduction center on the individuals’ satisfaction or dissatisfaction with their sexual style. Mrs. Gouker was modest when speaking of their sexual relationship, yet Mr. Gouker was open. Both parties are content with their sexual relationship and have no complaints concerning sex. The focus of coping and stress tolerance pertains to how the individual detects stress and the techniques utilized when encountering stressful events (Edelman, Zudzma & Mandl, 2014). This family has always used communication skills to rectify any problems. Prayer is utilized and their faith that God’s guidance assists them. Edelman, Zudzma & Mandle (2014) noted that patterns in relation to values and beliefs focus on spiritual beliefs, values, and goals that direct those choices. The Gouker’s are Lutheran and attend services weekly. Upon interview completion of the Gouker family, two wellness and family diagnoses are: Both are at risk for imbalanced nutrition: more than body requirements since their individual body mass index (BMI) both exceed 20 percent. Both Mr. and Mrs. Gouker are at risk for body images disturbance. Education for the Gouker’s included the impact of exercise and how this will decrease their body mass index. It is evident that nurses impact the lives of those being cared for regardless of the setting. Education is instrumental is assisting patients and their families to make positive changes in promoting a healthier lifestyle. References Edelman, C. , Kudzma, C. & Mandle, C. L. (2014). Health Promotion Throughout the Life Span (8 ed. ). : VitalSource Bookshelf. Nursing Plant. (2013). Functional Health Patterns. Retrieved March 11, 2014 from www. nursingplanet. com/theory/functional_health_patterns. html Appendix 1)Health prevention and health management. a. How do you feel about keeping your regular doctor visits? b. What, as an individual, do you do to support your health? 2)Nutritional and metabolic a. Regarding your dental needs, what are your oral habits? b. What are your nutritional practices like in general? c. What sort of foods do you consistently eat? 3)Elimination a. How do you manage your bladder and bowel habits? b. What do you do to take care of your skin? 4)Activity and exercise a. How do you spend your time off from work? b. When participating in leisure interests, how many hours do you devote on a weekly basis? c. What do you do for getaways? 5)Cognitive and perceptual a. How do you manage pain? b. What exercises do you do participate in to improve your memory? 6)Sleep and rest a. As an individual, how do you relax? b. On average, how many hours do you sleep at night and what are your sleeping patterns like? 7 )Self perception and self concept a. What is your prospective on your self image today? . In regards to your body image, how do you view your body image? 8)Role and relationships a. As an individual within your family, what is your position in the family? b. In your current position within your family, what makes you satisfied or dissatisfied? 9)Sexual and reproduction a. With your current sexual relationship, are both individuals satisfied or unsatisfied? 10) Coping and stress tolerance a. How do you handle stress? b. When managing situations that are stressful, what do you do? 11)Value and beliefs a. What is your religious denomination? b. In regards to your religion, what guides you towards your goals?

History Of American Public Health - 1694 Words

Maliha Sultana History of American Public Health TA: Micah David McElroy December 15, 2015 The Mad Gone Mad†¦or Just Gone The late nineteenth century saw a tide of immigrants entering the American borders who were no longer considered an effective work force. Rather, these newcomers were perceived as threats to the American population as they were considered responsible depleting jobs, housing, and other resources. With the simultaneous rise of insane asylums, professionals increasingly targeted mentally ill immigrants as scapegoats for larger social and economic problems. This paper attempts to examine the manner in which professionals used the language of mental illness to redefine immigrants as threats to national prosperity, thereby lending â€Å"scientific† support to deportation policies that jeopardized both the place of immigrants in American society and, unintentionally, the nation’s economy. Public health officials were highly responsible for the suggestion that the rise in immigrants was directly correlated to the increase in insanity in America. In 1907, the Journal of the American Medical Association (JAMA) published an article in which the unknown author begins by insisting that â€Å"furnish an undue proportion† of the insane in the American population. The author’s use of the word â€Å"undue† implies seem an injustice was done to the Americans as immigrants used more of the nation’s mental health resources. Similarly, the word â€Å"furnish† illustrates that immigrants wereShow MoreRelatedTuskegee1630 Words   |  7 Pagesï » ¿ The Tuskegee Research Study on Syphilis Stephan J. 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